“We believe that eventually AI/BI will replace the call center or at least the need for such a large call center. The costs savings will be big, deep learning changes the way we know our customers as we will know who is going to convert and who not” – Haim Lagziel, CEO & Founder, OSYSTEMS
artificial intelligence ai
The large majority of complaints over blocking after automated checks concern Sberbank.
APAC spending on robotics set to grow at 22% a year by 2020.
End of the service center? Bots are beginning to replace humans in financial services support positions
The introduction of artificial intelligence systems at large firms in the financial services industry is starting, with one Japanese giant laying off 34 staff and replacing them with IBM’s Watson Explorer which possesses human-like abilities and can translate to paying withdrawals and calculating IB payments, as well as compliance functionality