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automation

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End of the service center? Bots are beginning to replace humans in financial services support positions

The introduction of artificial intelligence systems at large firms in the financial services industry is starting, with one Japanese giant laying off 34 staff and replacing them with IBM’s Watson Explorer which possesses human-like abilities and can translate to paying withdrawals and calculating IB payments, as well as compliance functionality

Inside View, Retail FX, Technology

I, Broker

“One of the biggest perceived threats in online financial trading is security and in particular the protection of personal data of traders. Automation limits the amount of personal data that is exposed to human employees and therefore increases the security of the data.”

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