“When bots are utilized, and configured, in a user-friendly way, they can perhaps provide an even better experience than an actual person would”, says Natallia Hunik, Global Head of Sales, Advanced Markets & Fortex.
In a world where algorithms get closer to passing the Turing test, the fintech industry cannot help but follow the trend and embrace bots.
End of the service center? Bots are beginning to replace humans in financial services support positions
The introduction of artificial intelligence systems at large firms in the financial services industry is starting, with one Japanese giant laying off 34 staff and replacing them with IBM’s Watson Explorer which possesses human-like abilities and can translate to paying withdrawals and calculating IB payments, as well as compliance functionality
FCA regulated retail FX company Admiral Markets has today announced that it is to begin offering remote assistance to traders….