Email is a thing of the past, says TradingView, as Customer Support 2.0 launches

Maria Nikolova

TradingView users can report problems directly from the platform interface and receive speedy replies right in the system.

Customer support is an essential element of any company, with TradingView, a popular charting resource for active traders, providing us with an interesting example on how the customer support service evolves.

Today, TradingView announced the launch of Customer Support 2.0, which allows the company to bid goodbye to emails.

Email is a thing of the past. It’s slow, outdated and increases response time”, TradingView says.

So, there is no more email support. Instead, users can ask questions and report problems directly from the platform interface and receive timely replies right in the system. The point is to let the users avoid checking their inbox and stay focused.

There is new ‘SUPPORT’ tab in traders’ TradingView profile. Every single ticket opened from this moment on is listed there and available for one’s review. The company also kindly reminds users that it has a dedicated Status page on a separate server that shows the current state of all of its services and a log of solved issues. It’s good to check the Status page before sending a report.

In the future, the company aims to enhance the self-help resources and make them really helpful. TradingView already has the GoPro page, TradingView Wiki, and FAQ which are being updated constantly. The company seeks to introduce more advanced ways for users to easily learn about the platform possibilities, and quickly find answers to their questions.

It is apparent that the way traders communicate with the service providers, be those Forex brokers or platform developers, is changing really fast. Let’s note the trend of many customers of Forex brokers flocking to forum-like communities to ask their questions. The IG Community is one particular example of forum-like environment for traders to submit their ideas and get support. OANDA’s fxTrade forum and Swissquote’s Pulse are other examples of the same way of communication between clients and brokers. One of the advantages of this form of communication is that users often get help from other traders and do not have to wait for a reaction from the company itself.

Read this next

Institutional FX

Euronext reports double-digit growth in FX volume

Pan-European exchange, Euronext has reported a 10 percent rebound in the average daily volume on its spot foreign exchange market. The ADV figure stood at $19.6 billion in January 2022, which is up from December’s $18 billion.

Digital Assets

Voyager subpoenas FTX’s inner circle over Alameda loan

Bankrupt crypto broker Voyager Digital, represented by law firm Kirkland & Ellis, is seeking court approval to subpoena Sam Bankman-Fried’s inner circle, as well as Alameda Research’s former executives.

Retail FX

AvaTrade seals sponsorship deal with F1’s Aston Martin team

Dublin-based forex broker AvaTrade today announced that it has concluded a sponsorship deal with Formula One’s Aston Martin Cognizant team that entails sponsorship rights and other marketing benefits.

Executive Moves

M4Markets onboards Invaxa CEO Marios Antoniou as COO

Seychelles-regulated brokerage firm M4Markets has appointed Marios Antoniou, who has a colorful career within the foreign exchange industry, in the capacity of its Chief Operations Officer.

Digital Assets

GK8 now allows clients to control their digital assets as they would their fiat

“As the institutional market is increasingly turning to self custody, our policy engine empowers them to automate transactions, approvals, and even crucial workflows, while providing the highest degree of security, consistency, governance and control.”

Digital Assets

Retail CBDCs in the UK: “Welcomed” by CryptoUK and R3, but “Dystopian” for ETC Group

“At this stage, we judge it likely that the digital pound will be needed in the future. It is too early to decide whether to introduce the digital pound, but we are convinced preparatory work is justified”, said the BoE and HM Treasury.

Institutional FX

Centroid taps Iress API to provide retail brokers with real-time market data

“It has always been a challenge to have an efficient, elegant solution for market data and order execution for retail brokers, but with Iress we have found absolutely the right partner to add to our client offering.”

Digital Assets

Ramp launches FCA-approved off-ramp product, onboards Brave, Trust Wallet, Ledger

“To obtain and maintain our FCA registration, we must meet and operate within their strict anti-money laundering and counter-terrorist financing standards. This is a huge achievement for us, as compliance is a cornerstone of our business and what we stand for.”

Institutional FX

State Street launches FIX API for Fund Connect ETF platform

“Expanding from proprietary APIs to the FIX industry standard will bring us closer to our goal of 100% digital interactions. This is another example of innovations we’ve brought to our operating model as we celebrate 30 years of servicing ETFs since the launch of SPY.”