Excite One’s social trading service “macaso” experiences problems less than one month after launch

Maria Nikolova

Login issues have plagued the work of the recently launched social trading service.

Japanese retail Forex broker Excite One, previously known as ArenaFX, has confirmed its recently launched social trading service “macaso” experienced problems for several hours today.

At 14:50 (local time) today, users of the service could not log in to the transaction screen. And, although at 16:00 the company issued a message saying the login functionality was re-established, the platform was still not displaying everything correctly. At 18:15, the broker confirmed that the normal operations of the service were restored.

Macaso was launched about a month ago following several delays to the rollout.

Excite One had initially said the service would become available in the summer of 2018. In August this year, however, the broker told traders that they would have to be patient, as the rollout of Macaso would be delayed.

Macaso is a social trading network that enables traders to follow signal providers or to trade at their own discretion. There is no minimum deposit requirement but traders have to make sure their account balance meets margin criteria for the trades they have chosen to enter and the signals they have decided to follow.

Macaso users can also implement certain settings, concerning the protection of their account balance.

The broker promises that the service will start with 100 signal providers that were selected according to rigorous criteria. The signal providers include manual traders and automated programs. Traders are allowed to follow multiple signal providers as long as their accounts can handle it.

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