Finnish S-Bank taps Worldline’s fraud management suite amid rise of online fraud

Rick Steves

“The successful integration of the Fraud Management Suite at S-Bank, a major player in the Finnish market, underlines our increasing footprint in the Nordic region.”

Finnish bank S-Bank, locally known as S-Pankki, has deployed Worldline’s Fraud Management Suite into its issuing platform for extensive real-time fraud detection for debit and credit cards whilst increasing the efficiency of its card fraud and risk management.

S-Bank caters to 3.1 million customers in Finland and is taking measures to develop new services and reshape the banking industry by offering superior ease and benefits.

Online fraud now represents 94% of overall fraud

Worldline’s Fraud Management Suite will enable the bank to react to payments fraud in real time at a time where online fraud now represents 94% of overall fraud, with counterfeit fraud and face-to-face interactions decreasing.

Online fraud is forcing financial institutions to take innovative action to detect and respond to fraud in real-time and Worldline’s fraud detection and reaction platform will help S-Bank tackle fraudulent payments before they are even processed.

The solution, also known by its acronym FRAMS, covers all aspects of card fraud detection and prevention, incorporating artificial intelligence and rules modelling management, investigations, and fraud case handling.

Three tools developed by Worldline and adapted to S-Bank processing have been implemented:

  • Worldline Pay Online Watcher: a real-time rules engine for front-office authorization declines.
  • Extended Watcher: providing artificial intelligence and big data analysis including clearing and confirmed fraud cases, as well as for sending card blocking instructions to the back-office.
  • Fraud Case Management tool: for case handling, investigations and call centre for cardholder interactions.

Wordline increases footprint in the Nordic region

Marketta Lundell, Head of Cards at S-Bank: “During the implementation process, we found common working methods and are pleased with the current co-operation with Worldline. We recognize that by implementing this Worldline FRAMS solution on top of our existing platform, we’re benefiting from the expertise and software that was developed in-house by Worldline, that is also used by financial institutions across the entire continent.”

Michael Steinbach, Managing Director of Financial Services business at Worldline: “The successful integration of the Fraud Management Suite at S-Bank, a major player in the Finnish market, underlines our increasing footprint in the Nordic region. With our solution, S-Bank can scale up without hesitation, at any given time. We’re proud to welcome them as one of our partners in Finland, and this partnership demonstrates an amazing possibility for growth.”

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