Japan’s Rakuten Securities launches AI chat for pension plans

Maria Nikolova

The AI-based chat will automatically respond to general enquiries about iDeCo using the LINE messaging app.

Japanese financial services companies continue to be at the forefront of adoption of solutions based on artificial intelligence (AI) technologies. Today, online trading services provider Rakuten Securities, a subsidiary of Rakuten Inc (TYO:4755), announces the start of offering of AI-based chat dedicated to individual-type defined contribution pension plans (iDeCo). Such plans are very popular in Japan, which has one of the world’s longest average life expectancies and the market for those thinking of their financial future post-retirement is huge.

The new service will be available to users of the LINE messaging app. The AI chat will automatically respond to general enquiries about iDeCo. The new solution is set to improve the accuracy of answers while being able to interact with numerous customers. The service is still in its early stages but the company promises to develop it further.

The AI chat will work 24/7, including holidays, which is, of course, a basic advantage of this type of technology over any human staff. The service may be unavailable only during periods of system maintenance.

This is not the first time that Rakuten offers an AI-based solution to its customers. In August last year, for instance, Rakuten Card launched a new chat support service based on AI engine Qlofune.

The solution, developed by i Focus network co., ltd., is capable of answering various customer questions, ranging from card limits to instructions on what to do in case a card gets stolen. One of the advantages of the new service is that it is available 24/7 and takes a break only during system maintenance. Furthermore, the precision of answers is gradually improved thanks to the AI engine learning capabilities, that is, the ability to analyze queries in detail and adjust answers accordingly.

In December last year, Rakuten underlined its passion for AI via the launch of an accelerator program to provide innovative startup companies from around the world with a chance to shape the future of “Messaging as a Platform” for new technologies. The range of areas considered for the program cover: AI including chat bot, chat commerce, mobile wallet and crypto currency, ad tech, VR and AR solutions, voice recognition, image recognition, translation, content such as music and sports, chat based IoT, and enterprise integrated messaging.

Read this next

Industry News

UK FCA provides guidance ahead of anti-greenwashing rule

“Consumers care about investing in products that have a positive impact on the planet and people. That’s why we want to boost the integrity of the market and ensure people can make informed decisions about how to invest their money.”

Retail FX

Moomoo onboards 100,000 Malaysian clients in six weeks

“We are committed to enhancing the investment experience with smarter tools and deeper insights. Our mission is to not only grow with the Malaysian market but to lead it, shaping the future of investing in the region.”

Institutional FX

Clearwater completes acquisition of Wilshire’s analytics solutions

“Our vision is to create the preeminent investment management solution for firms around the globe. Clearwater’s integrated platform eliminates the need for multiple data reconciliations, serving as a reliable singular source of truth.”


BizCuits integrates DXtrade platform for CFD brokers and props

The DXtrade platform features built-in trading journals, performance dashboards, responsive charting, and mobile trading apps.


Decoding Bitcoin’s Future: Bybit Insights on Halving, ETFs, and Macro Shifts

In a riveting panel discussion hosted by Bybit, one of the world’s top three crypto exchanges by volume, key figures from the crypto industry gathered to discuss crypto and global finance.

Digital Assets

CoinMENA taps Zodia Markets for enhanced liquidity

“With Zodia Markets we substantially enhanced our service offering and can provide investors with more efficient avenues for entering and exiting the digital assets market, with minimal transaction costs and efficient settlement.”


BlockDAG’s Rise: A Potential $20 By 2027 Against Bitcoin And Ethereum Classic’s Fluctuations, Achieving $19.5M In Presale

With projections setting BlockDAG’s value to soar to $20 by 2027, its innovative ASIC mining rigs and a strategic lunar keynote teaser enhance its allure as the top long-term cryptocurrency investment.


Unveiling the KARRAT Protocol: Pioneering the Next Era of Gaming, Entertainment, and AI Innovation, Reshaping Hollywood and Beyond

$KARRAT is the governance token of the KARRAT Protocol. Using $KARRAT, the community will determine how the KARRAT Protocol is integrated into games and products, empowering the community of players and consumers, much more than traditional entertainment titles have.

Digital Assets

FTX customers drop claims against Sam Bankman-Fried

Former FTX CEO Sam Bankman-Fried has reached a preliminary settlement agreement with a group of FTX customers who have decided to drop their class action lawsuit against him.