OANDA Japan warns MT4 fails to operate smoothly amid market volatility

Maria Nikolova

When the frequency of updating prices increases, the operation of MT4 becomes unstable depending on the specifications of some customers’ PCs or the Internet environment, OANDA Japan says.

Online trading services provider OANDA Japan has posted a brief notice on its website about the performance of MetaTrader 4 (MT4) during the recent spike of market activity.

The broker has received a report that MT4 did not operate smoothly when the market became active. That is, the company conducted a check. As a result, it was confirmed that when the frequency of updating prices (the number of ticks) increases, the operation of the platform becomes unstable depending on the specifications of some customers’ PCs or the Internet environment. At present, the same problem has not been confirmed with the 64-bit MT5.

To address this issue, OANDA recommends the use of MT5 and adjustment of the maximum number of price deliveries per second so that the number of ticks does not exceed a certain level that places a burden on MT4.

Traders are also advised to try to reduce the number of currency pairs displayed in the quotes display of MT4, or improve the operation of the platform by reducing the number of charts displayed.

OANDA Japan says it will work to improve the stability of the system while ensuring transparency through information disclosure.

Let’s recall that OANDA Japan launched MT5 in January this year. In December, the company announced that its clients can apply for MT5 demo accounts. The brokerage noted that it had been receiving traders’ requests for the addition of MT5 for quite a long time and was happy to respond to these requests.

The company recommends to customers who wish to trade on MT5 to create a demo account first.

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