OANDA Japan warns MT4 fails to operate smoothly amid market volatility

Maria Nikolova

When the frequency of updating prices increases, the operation of MT4 becomes unstable depending on the specifications of some customers’ PCs or the Internet environment, OANDA Japan says.

Online trading services provider OANDA Japan has posted a brief notice on its website about the performance of MetaTrader 4 (MT4) during the recent spike of market activity.

The broker has received a report that MT4 did not operate smoothly when the market became active. That is, the company conducted a check. As a result, it was confirmed that when the frequency of updating prices (the number of ticks) increases, the operation of the platform becomes unstable depending on the specifications of some customers’ PCs or the Internet environment. At present, the same problem has not been confirmed with the 64-bit MT5.

To address this issue, OANDA recommends the use of MT5 and adjustment of the maximum number of price deliveries per second so that the number of ticks does not exceed a certain level that places a burden on MT4.

Traders are also advised to try to reduce the number of currency pairs displayed in the quotes display of MT4, or improve the operation of the platform by reducing the number of charts displayed.

OANDA Japan says it will work to improve the stability of the system while ensuring transparency through information disclosure.

Let’s recall that OANDA Japan launched MT5 in January this year. In December, the company announced that its clients can apply for MT5 demo accounts. The brokerage noted that it had been receiving traders’ requests for the addition of MT5 for quite a long time and was happy to respond to these requests.

The company recommends to customers who wish to trade on MT5 to create a demo account first.

Read this next

Retail FX, Technology

MetaTrader’s iOS issue opens brokers’ eyes to other trading platforms

In a surprising (or-not-so-surprising) move, Apple has removed MetaTrader 4 and MetaTrader 5 from its App Store in a huge blow for the leading FX trading platform provider.

Retail FX

Pepperstone adds Capitalise.ai analytics and automated trading tools free of charge

“We look forward to bringing significant value to Pepperstone traders and making a real, positive impact in their daily trading habits. We are excited to welcome them on board.”

Retail FX

FP Markets wins Best Global Value Broker for 4th consecutive year at the 2022 Global Forex Awards

“We greatly appreciate the continued international recognition as at FP Markets we pride ourselves on these attributes and these prestigious awards are testament to the hard work from our global team to always provide our clients with the ultimate trading experience.”

Inside View

How to Engage Your Customer at Every Stage of Their Journey

As many as 89% of successful businesses say that providing assistive customer experiences is critical to their growth. That’s because a mere 5% increase in customer retention can boost profits by 25% to 95%.

Industry News

CFTC fines Chinese firms Chinatex and COFCO $720,000 for wash trading

Chinatex traders engaged in wash trading in order to liquidate a long position in the account of an affiliated company and re-establish the position in its own account, to the ultimate benefit of its parent company, COFCO.

Industry News

US-based operation of Brazilian broker XP fined $500,000 for recordkeeping failures

“Proper recordkeeping is vital to protecting our markets and market participants from fraud and manipulation. This case serves as another example of the Commission’s intent to vigorously enforce the recordkeeping obligations of its registrants.”

Digital Assets

Bitfinex announces integration of USDt on Polkadot

Polkadot is the brainchild of British computer programmer and Ethereum co-founder and former CTO Gavin Wood.

Executive Moves

FPG hires ex-Fireblocks Chris Hazelton to head marketing at crypto prime broker

“Chris’s experience as a marketing leader at several exceptional businesses will help us refine our message to an institutional audience that’s overwhelmed with new information and show tangible examples of how we’ve helped customers like them scale successfully in crypto.”

Podcasts

FinanceFeeds Podcast Ep. #6: Gold-i’s Tom Higgins talks efficiency in FX and inner workings of Crypto Switch

On its sixth episode, the FinanceFeeds Podcast welcomed Tom Higgins, the founder and chief executive of trading systems integration provider, Gold-i.

<