CMC Markets leads client satisfaction in latest Investment Trends UK Leverage Trading Report

CMC Markets states that it has received more top service awards than any other industry provider, and that recent platform updates have been well received as evidenced by increasing satisfaction with platform navigation, reliability and features

CMC Markets, one of the world’s leading spread betting and contracts for difference (CFD) providers, has today been heralded in the latest Investment Trends Report for the leveraged trading industry. The annual survey, first published a decade ago, assesses client perceptions of the major spread betting, CFD and FX trading firms across 23 key categories including customer service, platform reliability, platform features and education materials.

Over the last 12 months CMC Markets has released a series of updates to its Next Generation desktop and mobile trading platforms, with these cutting-edge developments helping drive client satisfaction and engagement. The latest roll-out happening over the coming months includes enhancements designed to optimise the overall trading experience, where clients can build the most appropriate layout of charts, feeds and prices, making the most of the rich functionality on offer. In turn, this customisation affords each client the flexibility to trade in their own unique way.

David Fineberg, Deputy Chief Executive Officer, commented: “We are very happy to receive this endorsement from our clients by being awarded the provider with the highest levels of customer satisfaction*. Our product teams across the globe continue to work closely with traders and the relevant client facing teams to understand exactly how we can best refine the user experience on our platform, and as a result we will continue to roll out new functionality. We are confident this approach will further cement our position as the platform of choice for every type of trader.”

The latest platform functionality will be rolled out on a staged basis, with the first users receiving access in the coming weeks. This is the most recent in a series of platform upgrades, which included the updated watchlist views on both mobile and desktop, new topical watchlists, mobile chart upgrades and the desktop multi-interval chart tool.

Specific upgrades for the latest roll-out include:

Fixed layouts. Designed to create a less cluttered trading experience, windows will automatically be resized to fit the available display. This will be especially useful for those trading from a single screen, such as on a laptop.

Window tabs. Clients can extend existing windows to include multiple charts, data sets or information screens. This allows clients to quickly switch between a series of windows which don’t need to be viewed concurrently and helps maintain an orderly screen layout.

Light theme. CMC Markets have added a light theme alternative to its traditional dark-themed Next Generation trading platform. With an all new design and smart look, those preferring a brighter viewing experience can easily switch between themes to customise their trading even further.

Updated mobile navigation. Improved grouping of key features and the introduction of tabs has streamlined the mobile apps to make them simpler to navigate, while offering faster access to the most popular tools.

Full list of Investment Trends awards won*:

  • Highest rated overall customer satisfaction
  • Highest rated mobile platform/app
  • Highest rated email customer service
  • Highest rated telephone customer service
  • Highest rated platform features
  • Highest rated education materials/programs

Image: CMC Markets Chief Analyst Michael Hewson with the Next Generation trading platform

Read this next

Executive Moves

Crculus taps Michael Idzkowski as head of sales

Michael Idzkowski has joined Crculus, a UK-based startup that describes itself as a multi-custody middleware infrastructure for financial institutions, in the post of its head of sales.

Retail FX

ActivTrades jumps on fractional stock trading bandwagon

CFDs and FX broker, ActivTrades has updated its trading offering to provide its clients with the opportunity to trade fractions of stocks.

Digital Assets

BitMEX to list its native token by end of 2023

BitMEX CEO Alexander Hoeptner said the crypto exchange is planning to list its native token, called BMEX, on the spot market by the end of the year.

Market News

Forex investments take over popular sentiment as a worthy global trend

Quite the confusion is afoot in the financial markets. Tighter regulation, rising inflation, energy sector disruptions, social unrest and wars have taken a toll on the world’s economies. How come Forex, as a means of investment, has come up on top as a global trend in 2022? Against the backdrop of current events, the international broker’s expert team at OctaFX has gathered some answers.

Crypto Insider, Metaverse Gaming NFT

How Hiding Crypto’s Influence Will Be Key To Unlocking Its Success

In past years, cryptocurrency has advanced well beyond the technophiles responsible for its initial success to reach widespread name recognition. Crypto has found its way into news, music, culture, and other relevant facets of daily life. 

Digital Assets

SCRYPT Digital taps Enclave Markets to mirror dark pool trading in crypto

“A service like this has been sorely lacking in the crypto space. There hasn’t been a solution that provides the security or privacy that institutions require with these kinds of trades.”

Institutional FX

FXSpotStream reports record monthly volume at $1.613 trillion

Trading volumes on institutional FX platforms surged in September after fears over the impact of recent developments around Russia’s military invasion of Ukraine sent speculative asset classes reeling.

Industry News

OKX adds four-time Olympian snowboarder Scotty James as brand ambassador

‘What is OKX?’ is the name of the new multi-milion dollar brand campaign launched by crypto exchange OKX as part of its efforts toward world expansion.

Industry News

Circle buys Elements and announces beta version of Crypto Payments API

“Lowering barriers of entry for payments and financial services and establishing dollar payments utility are core to Circle’s mission.”