TD Ameritrade Completes Scottrade Account Conversion

Maria Nikolova

More than four million brokerage accounts now have access to full TD Ameritrade solutions suite.

TD Ameritrade Holding Corporation (NASDAQ:AMTD) is pleased to report that it has successfully completed the conversion of Scottrade brokerage accounts to TD Ameritrade.

The conversion, a major milestone in TD Ameritrade’s ongoing integration of Scottrade, took place over the weekend – just five months after closing the acquisition late last year. Converted brokerage accounts now have access to TD Ameritrade’s full suite of investing platforms, solutions, and education. And, all TD Ameritrade clients can now take advantage of an exponentially larger branch network, with 364 locations nationwide.

“We are very proud of the team we have at TD Ameritrade,” said Tim Hockey, president and chief executive officer of TD Ameritrade. “A committed group of people representing both companies has been working together for the last year to plan for this event. Hundreds of employees have worked nights, weekends, and through holidays to prepare our systems, transfer data and client information, address technology gaps, and ensure Scottrade clients were kept informed every step of the way. It has been a relatively smooth transition, and while our work is not yet complete, there’s a lot to feel good about today. Now we can truly say to our Scottrade clients, ‘Welcome to TD Ameritrade.’”

“The first two trading days have gone well, and we remain at the ready for our clients as they adapt to this big change,” said James Kostulias, integration planning lead for TD Ameritrade. “We’ve built significant scale and efficiencies into our technology, operations, and client service. While we are currently experiencing higher levels of client engagement, which is to be expected, everything is working as it should.”

Scottrade clients are now able to log into their accounts at TD Ameritrade using their existing Scottrade credentials. An online tutorial is available to help them learn how to use the new platform, and the company’s official Transition Hub remains available, providing up-to-date details about the transition.

TD Ameritrade remains committed to making the transition as easy as possible and providing all clients with an outstanding investing experience throughout this integration and beyond. Clients with questions can receive help in several ways, 24 hours a day, seven days a week:

  • Log in using their existing Scottrade account number and password.
  • Connect with TD Ameritrade chat bots through Facebook Messenger or Twitter Direct Messages.
  • Speak to a live TD Ameritrade representative by calling 800-669-3900 and selecting Option 3.
  • Use TD Ameritrade’s automated phone service by dialing 800-669-3900 and selecting Option 2. (In order to use this feature, clients will need their new TD Ameritrade account number, which can be found by logging in to an account online with their existing Scottrade credentials. Then, go to Client Services> My Profile> and click on Personal Information.)

“The client experience remains our number one priority,” said Peter deSilva, president of retail distribution for TD Ameritrade. “We have prepared every point of engagement – from the great people in our branches and service centers, to newer channels like our Facebook Messenger and Twitter chat bots, and our Amazon Alexa skill – to provide the help, support, and education our clients need as they explore all we have to offer. This integration has always been about giving investors a better investing experience, and that’s what we intend to do.”

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