Sberbank introduces AI-based chatbot in electronic trading system Sberbank Markets

Maria Nikolova

The chatbot will initially be responsible for consulting clients about Sberbank Markets FAQ.

Sberbank Rossii PAO (MCX:SBER) has just announced that it is making another step into implementing solutions harnessing artificial intelligence (AI) capabilities into its systems. The bank announces the launch of an AI-based chatbot that will help users of electronic trading system Sberbank Markets. Basically, this move marks the start of the public testing of the solution.

The new solution will initially consult clients about FAQ related to the work of Sberbank Markets. In the future, the chatbot is set to gain extra capabilities. It will inform users about trading developments, as well as about perspectives of entering into deals with various asset classes.

The chatbot uses a Natural Language Processing platform developed by Sberbank. This NLP platform is capable of processing natural language and carry out a dialogue with a client. A chat module is connected to the NLP platform in the trading terminal. Users of Sberbank Markets may “contact” the chatbot by asking a question in the messenger window in the trading terminal.

The new chatbot has been created by Sberbank in partnership with tech company ARQA Technologies, which provides support of the bot functionalities at infrastructure and interface levels.

Sberbank has been a keen developer and adopter of AI-based solutions. In May last year, for instance, the bank announced the launch of AI-driven service named Market Pulse, which uses AI technology and big data. It collects data from trading platforms in real time and, with the help of complex computer algorithms, shows the most appropriate tenders for the users of the service. In addition, the solution analyses news and important legal events for a company, processes the data and shows only useful information to its users.

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