Swissquote launches Chatbot on mobile app for Android devices

Maria Nikolova

The launch of Swissquote’s Chatbot is in tune with a vaster trend of using robots for customer-facing tasks.

Swissquote Group Holding SA (SWX:SQN) has just made a step towards embracing the use of robots in mobile environment, as exhibited by the latest version of the Swissquote Mobile application for Android devices.

The “What’s New” section of the application states that Swissquote has launched its own Chatbot for the users of the application. Although there is no elaboration from the company on the launch, it is obvious that the bank’s efforts are in tune with a wider trend of increased adoption of automated solutions and robotics for customer-facing tasks in the financial services industry.

Chatbots are now helping clients of banks open accounts, check their balances or even decide whether a given service is suitable for them. Interactive Brokers’ IBot is another example of a bot that helps customers find answers to various queries.

The fact that there is still no major announcement by Swissquote about its Chatbot does not undermine the importance of the launch. Back in the days, when the bank launched its social network Pulse, the rollout was briefly announced on social media, without any PR fanfaronade. And Pulse has markedly developed to become a friendly community for traders.

Swissquote is known for its flair for newest technology solutions. It has been offering robo-advisory services. Just as the name suggests, the robo-advisor is an electronic asset manager that can create a bespoke portfolio for a client and monitor it around the clock.

Another example of Swissquote’s efforts to push into the latest technology areas is the rollout of a virtual reality trading application earlier this year, in a move that made the company the first European bank to leave its mark in the world of virtual reality. The app enables the user to access the financial information in real time through the medium of VR. Once the traders enter the virtual trading platform, they are surrounded by a 360 deg trading wall with multiple sections dedicated to SMI (Swiss Market Index), currency pairs and the main indices. Thanks to eye-tracking technology and simply focusing on a specific stock, the trader is provided with more in-depth information. The wall within the VR trading platform is customizable with a choice of themed wallpapers.

Read this next

Retail FX

Investors from Cyprus and Dubai acquire ‘significant stake’ in M4Markets

Seychelles-regulated brokerage firm M4Markets firm has picked up some investment from Cyprus and Dubai based investors in a new funding round that it will be using to grow its business.

Executive Moves

UAE broker Amana elevates Amr Masry to sales director

Amr Masry has been promoted to a new senior role at Amana Capital, becoming the group’s newest Sales Director, following a successful tenure with the UAE-based FX and CFDs broker.

Executive Moves

TopFX promotes Omar Al-Janabi to head of sales and business development

Prime brokerage firm TopFX has strengthened its Middle East operations with the promotion of Omar Al-Janabi, who is taking on an expanded role as global head of sales and business development.

Retail FX

Plus500 says 2022 revenue to be ‘significantly’ ahead of analysts’ estimates

Israeli-based, but London-stock market listed Plus500 said it expects annual revenue and earnings to be ahead of analysts’ estimates even as trading levels normalised from record volumes in the first quarter.

Digital Assets

Crypto derivatives giant BitMEX launches spot market

Crypto exchange BitMEX is looking to branch out of its singular focus on crypto derivatives with a suite of new product offerings. Although derivatives are to remain at the heart of BitMEX’s business, the popular platform will add spot crypto trading as it aims to aggressively grow their user base.

Uncategorized

PrimeXM reports mixed trading volumes for April

PrimeXM has reported weaker trading volumes for April 2022, in line with other institutional and retail platforms that saw the activity of their clients dropped compared to a month earlier.

Digital Assets

DLT Finance approved by BaFin to support brokerage and custody of digital assets

DLT Finance is already partnered with big names within the digital asset space, including Kraken, Bitstamp, B2C2, and Bittrex.

Institutional FX

LUKB taps vestr to launch actively managed products, AMCs

The partnership with vestr goes to show the growing importance of digitising the active investment management space.

Digital Assets

Jewel taps Tokeny to launch stablecoin-as-a-service solution on Polygon

Jewel aims to offer a stablecoin-as-a-service solution to other digital asset and financial institutions B2B, allowing those businesses to provide cheaper, easier and near real time payments with stablecoins issued and redeemable directly at the bank level at Jewel.

<