Tech issues affect operations of Excite One’s social trading service “macaso”

Maria Nikolova

Less than a month after the previous reports about tech issues, the social trading service is once again leaving its users unable to log in.

Japanese retail Forex broker Excite One, previously known as ArenaFX, today confirms its recently launched social trading service “macaso” has once again been affected by tech problems.

In a series of notices on its website, the broker says that the tech issues emerged this morning. The first official confirmation of the problems was published today at 08:57 (local time). The company said the users of the social trading service were unable to log in and that it was investigating the problem.

More than an hour after the first report, the company published another notice, announcing the recovery of the service and apologizing for the inconvenience caused to its clients. No details were provided on the exact cause of the problems.

This is the second time in less than a month that “macaso” is affected by such issues. On March 22, 2019, users of the service could not log in to the transaction screen for several hours.

Macaso was launched earlier this year following several delays to the rollout.

Excite One had initially said the service would become available in the summer of 2018. In August 2018, however, the broker told traders that they would have to be patient, as the rollout of Macaso would be delayed.

Macaso is a social trading network that enables traders to follow signal providers or to trade at their own discretion. There is no minimum deposit requirement but traders have to make sure their account balance meets margin criteria for the trades they have chosen to enter and the signals they have decided to follow.

Macaso users can also implement certain settings, concerning the protection of their account balance.

The broker promises that the service will start with 100 signal providers that were selected according to rigorous criteria. The signal providers include manual traders and automated programs. Traders are allowed to follow multiple signal providers as long as their accounts can handle it.

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