FX and payment technology expert Finablr issues statement regarding Travelex IT issues

Maria Nikolova

Travelex, a subsidiary brand of Finablr, has confirmed that a software virus was discovered on New Year’s Eve which compromised some of its online services.

Finablr PLC (LON:FIN), a provider of cross-border payments, FX and payment technology, has issued a statement regarding IT issues experienced by Travelex, its subsidiary brand.

Travelex Ltd today confirmed that a software virus was discovered on New Year’s Eve which compromised some of its online services. Travelex has taken all its systems offline as a precautionary measure and is currently providing foreign exchange services on a manual basis. (The UK website of Travelex is down at the time of writing of this article – Ed.)

Finablr says that there is no indication of any personal or customer data having been compromised and Travelex is working together with cyber experts to resolve the issue.

Finablr’s six other brands are not affected and are operating as normal. The company is monitoring the situation closely and will update the market, if required.

Below is Travelex’s announcement:

“Travelex confirms that a software virus was discovered on New Year’s Eve which has compromised some of its services.

As a precautionary measure in order to protect data and prevent the spread of the virus, Travelex immediately took all its systems offline. Our investigation to date shows no indication that any personal or customer data has been compromised.

The company’s network of branches continues to provide foreign exchange services manually.

Travelex has deployed teams of IT specialists and external cyber security experts who have been working continuously since New Year’s Eve to isolate the virus and restore affected systems.

Tony D’Souza, Chief Executive of Travelex, said, “We regret having to suspend some of our services in order to contain the virus and protect data. We apologise to all our customers for any inconvenience caused as a result. We are doing all we can to restore our full services as soon as possible.”

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