GMO Click clients have rough morning as Click365 transactions get disrupted
Although the company confirmed there was a problem and managed to restore trading, it did not specify the cause of the issues.
Clients of GMO Click Securities, the online trading company that is a part of GMO Internet Inc.(TYO:9449), went through a rough patch this morning, as transactions on Click365 platform were disrupted.
In a series of announcements to traders, the broker confirmed that there was a problem that rendered transactions on Click365 impossible. The problem was detected around 6.54 (local time) and the message about the restoration of the service was posted around 7.29 (local time). Problems with margin determination were also reported.
The company did not specify the cause of the problem, which it defined merely as a “system malfunction”.
Tech issues are not common for Japanese Forex brokers and that is why, when such problems occur, companies do their best to inform traders about the problems and the progress in solving them. OANDA Japan, for instance, outlined a dedicated “System failure” response policy in July this year.
The policy describes the main points that OANDA Japan will follow when handling a “system failure”. The latter is defined as a problem that occurs in the broker systems making it impossible for traders to place orders or creating difficulties in their proper execution (for instance, delaying the execution).
Recently, the services of some Japanese online trading services providers have been affected by cyber attacks. In June this year, Kabu.com Securities, a subsidiary of Mitsubishi UFJ Financial Group Inc (TYO:8306), fell victim to a DDoS attack. The cyber attack targeted the website of the company, which was unavailable for about 36 minutes.
In another example of a malicious attack targeting the services of a Forex broker, Hirose Tusyo Inc (TYO:7185), or Hirose FX, said it was subjected to a DDoS attack on Monday, September 18, 2017. The services affected included the corporate website, as well as Hirose FX’s trading tools, such as the LION FX platform. Logging into the platform and accessing the website was hampered for more than an hour.
