CBA clients have rough start of the week due to problematic online transactions

Maria Nikolova

There is an issue affecting some Visa card transactions and some payments in NetBank and CommBank apps.


Customers of Commonwealth Bank of Australia (ASX:CBA) are having a rather troublesome start of the week, as tech issues have plagued online transactions. The issues affect Visa card transactions and payments in NetBank and CommBank app. Putting it otherwise, online payments are hard or impossible to carry out.

The bank confirmed the problems early today, stating on its Twitter account:

“Morning everyone. We’re aware of an issue affecting some Visa card transactions and some payments in NetBank and CommBank app. We’re working to fix as a priority and we apologise for any inconvenience first thing on a Monday”.

Clients of the bank complained about being unable to get to their workplaces as they were unable to pay for transportation. The frustration about being unable to pay for a cup of coffee on Monday morning, to pay one’s bills or to conduct business added to the frustration of CBA’s customers.

About 8 hours after the initial confirmation of the outage, CBA said that:

“Transfers and payments are now working in NetBank and the CommBank app. As we restore services some users may experience log-on taking a little longer than normal. We’re sorry – we realise this isn’t the best start to a Monday and we appreciate your patience”.

“We’re aware that some customers may continue to experience issues logging into NetBank and the CommBank app. We understand this is very frustrating and we apologise – we’re working to restore services as soon as we can”.

In fact, many of the clients report persisting problems.

The situation is similar to what European Visa cardholders experienced on June 1, 2018. Customers were prevented from using Visa for payments for more than 16 hours. Visa said the issue was the result of a hardware failure within one of its European systems and was not associated with any unauthorised access or cyberattack.

Read this next

Retail FX

Belgium regulator blacklists FXP360, Appex Finance, and Wise-Markets

Belgium’s financial watchdog, the Financial Services and Markets Authority ‎‎(FSMA), has issued a warning against the unauthorized activities of multiple ‎ platforms that are offering investments in the country without ‎complying with Belgian financial legislation.‎

Digital Assets

MicroStrategy piles on Bitcoin, acquiring 0.90% of circulating supply

MicroStrategy, the world’s largest Bitcoin corporate holder, has further increased its holdings of the primary cryptocurrency. According to a recent filing, the company acquired an additional 16,130 bitcoins between November 1 and November 29, spending $593.3 million at an average price of $36,785 per bitcoin.

Digital Assets

Paxos gets nod to issue dollar-backed stablecoins in UAE

Stablecoin issuer Paxos has received preliminary approval from Abu Dhabi’s Financial Services Regulatory Authority to issue U.S. dollar-backed virtual currencies and provide crypto-brokerage and custody services.

Digital Assets

Flare Labs Begins Testing FAssets on Coston Testnet Paving Way for Non-Smart Contracts to Flare

Flare Labs has introduced FAssets on the Coston testnet, enabling the integration of non-smart contract tokens like BTC, XRP, and DOGE into the DeFi ecosystem.

Digital Assets

Philippine bars access to Binance, citing unregistered operations

The Philippines’ Securities and Exchange Commission (SEC) is moving to block access to Binance due to regulatory concerns, citing the platform’s operation without proper registration and authorization in the country.

Digital Assets

FTX cleared to sell investments in Grayscale and Bitwise funds

Bankrupt cryptocurrency exchange FTX has received approval from the bankruptcy court to start selling its stakes in digital trusts managed by Grayscale Investments.

Digital Assets

Nexo launches Dual Investment for yield earning and price prediction

“Dual Investment revolutionizes how users engage with BTC and ETH, offering a flexible, intuitive, yet sophisticated platform for predicting asset price movements, all while securing high yields.”


Aquis Stock Exchange goes live with cloud-based matching engine powered by AWS

“By running on AWS, the Aquis Stock Exchange is driving transformation across the capital markets industry while continuing to enhance the scalability, functionality and innovation that will benefit its members and stakeholders in an environment where security and resiliency are our highest priority.”


Options Technology certified as Microsoft Azure partner for Digital & App Innovation

“Securing our fifth Microsoft Solutions Partner status in less than 12 months is a testament to our commitment to innovation, excellence, and the highest industry standards. We are not only keeping pace with the evolving landscape of cloud technology but leading the way in shaping its future.”