Clients of OANDA Japan experience issues with MT4

Maria Nikolova

The problems that have yet to be resolved affect the Tokyo MT4 server.

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Clients of retail Forex broker OANDA Japan have been experiencing some tech issues with the MetaTrader 4 (MT4) trading platform. The broker has confirmed that there have been issues with the platform, as the rates are not updated and it is impossible to place orders.

The issues have affected the Tokyo MT4 server, whereas the New York MT4 server appears to be outside of the scope of the problems. The issues started at around 17:03 (local time) and have yet to be resolved. OANDA said its team is working on finding a solution and apologized for the inconvenience caused.

Let’s recall that in mid-May this year, clients of OANDA Japan experienced issues with certain indicators on MT4. The issues concerned the “OANDA open order” and “OANDA order book Pro” indicators on the platform, with the mobile applications for iOS and Android affected. The broker managed to restore the normal operation of the service but it did not elaborate on the cause of the problems.

That happened after NY MT4 server issues reported by the broker earlier in May, when the charts were not properly displayed.

Similar problems were reported in October 2017. On October 30, 2017, the broker said the charts for a number of currency pairs have not been displayed correctly. It did not elaborate on the cause behind the problem. OANDA Japan noted that the work of the Tokyo MT4 server was normal.

On July 6, the Japanese subsidiary of OANDA Corp reported system problems, as some of the customers of the broker had been unable to log in into MT4 for more than 9 hours. The company explained back then that the issues had affected its Tokyo MT4 server (OANDA Japan FX MT4), the source being the Equinix TY3 data center. In particular, the system failure occurred at the bridge connecting the OANDA contractual system and the MT4 server.

Soon after these issues, OANDA Japan presented its “System failure” response policy. The policy outlines the main points that OANDA Japan will follow when handling a “system failure”. The latter is defined as a problem that occurs in the broker systems making it impossible for traders to place orders or creating difficulties in their proper execution (for instance, delaying the execution).

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