OANDA Japan reports problems with NY MT4 server

Maria Nikolova

The charts for a number of currency pairs are not being displayed correctly on MT4 today, OANDA Japan has confirmed.

Online trading services provider OANDA Japan has earlier today informed its clients about issues affecting the MetaTrader 4 (MT4) platform. In particular, the problems concerned the service provided by the New York server.

The charts for a number of currency pairs have not been displayed correctly, the company said. It did not elaborate on the cause behind the problem and noted that it is working on restoring the normal service. OANDA Japan noted that the work of the Tokyo MT4 server is normal.

On July 6, the Japanese subsidiary of OANDA Corp reported system problems, as some of the customers of the broker had been unable to log in into MT4 for more than 9 hours. The company explained back then that the issues had affected its Tokyo MT4 server (OANDA Japan FX MT4), the source being the Equinix TY3 data center. In particular, the system failure occurred at the bridge connecting the OANDA contractual system and the MT4 server.

On July 5, OANDA Japan also reported of server issues – for about 10 minutes transactions were not allowed due to problems with the New York server.

Soon after these issues, OANDA Japan outlined its “System failure” response policy. The policy describes the main points that OANDA Japan will follow when handling a “system failure”. The latter is defined as a problem that occurs in the broker systems making it impossible for traders to place orders or creating difficulties in their proper execution (for instance, delaying the execution).

The company pledged to notify its customers about eventual system failures via announcements (and updates) on its website. The broker also described how it will proceed with regard to orders that were not placed, executed or were not correctly executed. Certain forms of compensation are offered in these cases.

In April this year, OANDA Japan strengthened its security systems in order to provide customers with better protection. The company implemented security reinforcement measures at logging in seeking to prevent unauthorized access.

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