Clients of OANDA Japan experience problems with EUR/JPY trading

Maria Nikolova

Trading in EUR/JPY via the Tokyo server was impossible for nearly three hours this morning.

Clients of online trading services provider OANDA Japan have experienced issues with trading EUR/JPY this morning.

In a notice on its website, the brokerage today confirmed that there have been problems with EUR/JPY rate delivery on the Tokyo server. NY server operations were not affected.

The problems, which prevented clients of the brokerage from trading EUR/JPY, lasted from 05:39 to 08:28 (local time) on June 13, 2019, the company said. The issues have now been resolved.

OANDA apologized for the inconvenience caused to its customers but did not elaborate on the causes for the problems.

It has been a while since clients of the brokerage experienced trading issues. On November 13, 2018, tech issues with the NY server prevented traders from logging in and conducting transactions for several hours. About a week earlier, tech issues affected the Tokyo server. From 7:00 to 08:01 on November 5, 2018, traders could not place orders and conduct transactions via this server.

Similar issues have occurred in the end of October, when OANDA Japan’s FX service was also affected by tech issues. On October 24, 2018, traders could not log in to the platform and could not conduct trades for about an hour. The broker managed to restore the service.

On the brighter side, the brokerage is also bolstering its services. In May this year, OANDA Japan said that clients who own NY Server trade accounts will be able to open a higher number of sub-accounts. Effective May 10, 2019, the maximum number of additional accounts one can up became 10 accounts (11, if the primary account is included).

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