Tech issues plague OANDA Japan FX services for several hours

Maria Nikolova

Issues with the NY server have prevented some traders from logging in and conducting transactions.

Clients of online trading company OANDA Japan had some rough time today, as tech issues with the NY server have prevented traders from logging in and conducting transactions for several hours.

In a notice on its website, the broker confirmed that the issues occurred on November 13, 2018 at 17:43 and lasted until 20:59. The problems are said to be fixed now.

The company apologized to those affected but did not elaborate on the issue cause(s).

About a week earlier, tech issues have affected the Tokyo server. From 7:00 to 08:01 on November 5, 2018, traders could not place orders and conduct transactions via this server.

Similar issues have occurred in the end of October, when OANDA Japan’s FX service was also affected by tech issues. On October 24, 2018, traders could not log in to the platform and could not conduct trades for about an hour. The broker managed to restore the service.

Let’s recall that, in July last year, outlined its “System failure” response policy.

The policy describes the main points that OANDA Japan will follow when handling a “system failure”. The latter is defined as a problem that occurs in the broker systems making it impossible for traders to place orders or creating difficulties in their proper execution (for instance, delaying the execution).

The company pledged to notify its customers about eventual system failures via announcements (and updates) on its website. The broker also described how it would proceed with regard to orders that were not placed, executed or were not correctly executed. Certain forms of compensation are offered in these cases.

OANDA Japan concluded the guidelines with a disclaimer saying that the company is not responsible for handling issues stemming from a trader’s personal computer or Internet connection.

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