DMM Bitcoin conducts investigation after latest tech issues

Maria Nikolova

After tech issues left clients of the virtual currency exchange operator unable to log in to the trading system on Saturday, the company is seeking to prevent a recurrence of the problems.

DMM Bitcoin, the virtual currency business of Japanese Internet giant DMM.com, continues its efforts to secure smooth services and to investigate the causes of tech issues that plagued its services on Saturday, November 3, 2018.

In a notice published on its website today, DMM Bitcoin confirmed that on November 3, 2018, a problem occurred early in the morning, triggering emergency maintenance. After the emergency maintenance has finished, the company is providing the service normally. The problems plagued the company servers for several hours, rendering the customers unable to log in to the system.

DMM Bitcoin is carrying out cause investigation and is updating the software used in the server infrastructure on which the trading system runs, so that it is possible to prevent the occurrence of the same failure. For that matter, the company will be conducting another maintenance that is set to last from Saturday, November 10, 2018, 8:00am to Sunday, November 11, 2018, 6:00am.

During the maintenance, traders will not be able to log in to their accounts, they will not be able to do transfers and deal in virtual currencies. New account opening applications will not be processed during this period.

Let’s note that DMM Bitcoin has been very diligent when it comes to online security. In August this year, the company said it would bolster cyber security via the introduction of biometric authentication for its customers.

Back then, the company explained that the biometrics authentication, which is available via the Polarify app for Android devices, will enable customers to login using their voice, face, or fingerprints. The company has already implemented 2-factor authentication, along with SMS and e-mail authentication methods.

Read this next

Crypto Insider

Polkadot (DOT) Argues it is Not A Security But Software

There is a lot of debate on whether cryptocurrencies are unregistered securities. Opinions on that front are divided, yet Polkadot wants to be taken off the list. More specifically, the DOT token can be seen as “software”  rather than a security. 

Digital Assets

DeFiChain’s hard fork goes live with on–chain governance and token consortium framework

“Grand Central marks a major step in DeFiChain’s governance structure since it is implementing on-chain governance. This makes the voting processes perfectly transparent, easier and strengthens the governance structure of DeFiChain. A major step for the whole ecosystem.”

Retail FX

Eurotrader taps MahiMarkets’ cross-asset trading technology for pricing and risk management

Eurotrader has tapped MahiMarkets’ cross-asset trading technology to manage its pricing and risk management on its fully licensed and regulated retail brokerage operation covering forex, stocks, indices, and commodities. 

Technology

STT doubles user base as Sterling OMS adopted by TradeZero, Avenue, Banco C6

Sterling Trading Tech (STT) has announced record growth of its order management system (OMS) offering, doubling its user base throughout the second half of 2022.

Retail FX

CMC Invest announces flexible stocks and shares ISAs amid changes in UK policy

In addition to a flexible ISA, the Plus plan provides members with a USD currency wallet for their general investment account (GIA), alongside the default GBP wallet that comes with all CMC Invest accounts. This means users will hold both a GBP wallet and a USD wallet. Saving customers money on FX fees.

Executive Moves

The Trading Pit snatches Skilling Daniela Egli from Skilling to lead Cyprus operation

“We feel privileged to have Daniela join The Trading Pit and bring her extensive expertise to our prop trading firm. We are confident in The Trading Pit’s ambition to provide the ultimate global trading environment for talented traders to enhance their skills and eventually become professional fund managers.”

Industry News

Worldpay taps SheerID to allow merchants to better target their audiences

SheerID verifies over 2.5 billion people via 20,000 authoritative data sources; provides global insights from hundreds of the world’s leading brands, and never shares or sells customer data.

Crypto Insider

Cardano (ADA) Price For 2022-23: Buy Cardano With NAGAX

Cardano (ADA) is probably one of the most renowned and well-known cryptocurrencies out there at the moment and is currently available on the majority of the crypto exchanges and platforms in the market.

Retail FX

ACY Securities recognized by Salvation Army NSW for its support to charity work

““Sitting in the backyard of those family friends, to see the devastation the floods had brought, was a real eye-opener, and a testimony to the Salvos who were on the ground helping every one of those in need during the recent NSW floods.”

<