DMM Bitcoin conducts investigation after latest tech issues

Maria Nikolova

After tech issues left clients of the virtual currency exchange operator unable to log in to the trading system on Saturday, the company is seeking to prevent a recurrence of the problems.

DMM Bitcoin, the virtual currency business of Japanese Internet giant DMM.com, continues its efforts to secure smooth services and to investigate the causes of tech issues that plagued its services on Saturday, November 3, 2018.

In a notice published on its website today, DMM Bitcoin confirmed that on November 3, 2018, a problem occurred early in the morning, triggering emergency maintenance. After the emergency maintenance has finished, the company is providing the service normally. The problems plagued the company servers for several hours, rendering the customers unable to log in to the system.

DMM Bitcoin is carrying out cause investigation and is updating the software used in the server infrastructure on which the trading system runs, so that it is possible to prevent the occurrence of the same failure. For that matter, the company will be conducting another maintenance that is set to last from Saturday, November 10, 2018, 8:00am to Sunday, November 11, 2018, 6:00am.

During the maintenance, traders will not be able to log in to their accounts, they will not be able to do transfers and deal in virtual currencies. New account opening applications will not be processed during this period.

Let’s note that DMM Bitcoin has been very diligent when it comes to online security. In August this year, the company said it would bolster cyber security via the introduction of biometric authentication for its customers.

Back then, the company explained that the biometrics authentication, which is available via the Polarify app for Android devices, will enable customers to login using their voice, face, or fingerprints. The company has already implemented 2-factor authentication, along with SMS and e-mail authentication methods.

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