Japan’s retail FX broker Excite One reports ZuluTrade access problems

Maria Nikolova

This is the second time in less than a week that the broker reports such issues.

Clients of Japanese online trading company Excite One, formerly known as ArenaFX, have experienced issues with accessing social trading service “ArenaFX ZuluTrade”.

Earlier today, the broker confirmed that there are tech problems related to the service. In particular, traders who wish to log in via the “ArenaFX ZuluTrade” web version and mobile app have been unable to do so. The company apologized for the inconvenience caused to its customers and said it was investigating the reasons for the issues.

Let’s note that this is the second time that Excite One reports such issues in less than a week. On October 23, 2018, the broker confirmed the same problems with “ArenaFX ZuluTrade”. Although it managed to restore the service operations, the company did not elaborate on the causes of the problems.

In August this year, Excite One said it would delay the planned launch of social trading service Macaso.

The company apologized to its customers for making them wait for the start of the service, especially after the registration process had been open for a while. However, the wait has to continue, and the broker promised that it will keep its customers informed about the progress of the preparation of Macaso. There is still no specific date for the launch of the service. Excite One had initially indicated that it would be launched “this summer”.

Macaso is set to be a social trading network that enables traders to follow signal providers or to trade at their own discretion. There is no minimum deposit requirement but traders have to make sure their account balance meets margin criteria for the trades they have chosen to enter and the signals they have decided to follow.

The broker has promised that the service will start with 100 signal providers that were selected according to rigorous criteria. The signal providers include manual traders and automated programs. Traders are allowed to follow multiple signal providers as long as their accounts can handle it.

In September 2017, the broker got a new owner – online services provider Excite Japan Co., Ltd. (TYO:3754). The deal involved the acquisition of 4,702 shares of the outstanding share capital of the broker and is valued at JPY 159.9 million. Following the acquisition, Excite owns a stake of 88.9% in ArenaFX (now known as Excite One).

Read this next

Retail FX

Eurotrader taps MahiMarkets’ cross-asset trading technology for pricing and risk management

Eurotrader has tapped MahiMarkets’ cross-asset trading technology to manage its pricing and risk management on its fully licensed and regulated retail brokerage operation covering forex, stocks, indices, and commodities. 

Technology

STT doubles user base as Sterling OMS adopted by TradeZero, Avenue, Banco C6

Sterling Trading Tech (STT) has announced record growth of its order management system (OMS) offering, doubling its user base throughout the second half of 2022.

Retail FX

CMC Invest announces flexible stocks and shares ISAs amid changes in UK policy

In addition to a flexible ISA, the Plus plan provides members with a USD currency wallet for their general investment account (GIA), alongside the default GBP wallet that comes with all CMC Invest accounts. This means users will hold both a GBP wallet and a USD wallet. Saving customers money on FX fees.

Executive Moves

The Trading Pit snatches Skilling Daniela Egli from Skilling to lead Cyprus operation

“We feel privileged to have Daniela join The Trading Pit and bring her extensive expertise to our prop trading firm. We are confident in The Trading Pit’s ambition to provide the ultimate global trading environment for talented traders to enhance their skills and eventually become professional fund managers.”

Industry News

Worldpay taps SheerID to allow merchants to better target their audiences

SheerID verifies over 2.5 billion people via 20,000 authoritative data sources; provides global insights from hundreds of the world’s leading brands, and never shares or sells customer data.

Crypto Insider

Cardano (ADA) Price For 2022-23: Buy Cardano With NAGAX

Cardano (ADA) is probably one of the most renowned and well-known cryptocurrencies out there at the moment and is currently available on the majority of the crypto exchanges and platforms in the market.

Retail FX

ACY Securities recognized by Salvation Army NSW for its support to charity work

““Sitting in the backyard of those family friends, to see the devastation the floods had brought, was a real eye-opener, and a testimony to the Salvos who were on the ground helping every one of those in need during the recent NSW floods.”

Executive Moves

BNP Paribas announces senior executives of Global Markets Americas division

French bank BNP Paribas has appointed several senior executives to its Global Markets Americas division, demonstrating its ambition to grow its Global Equities, Global Credit, and Global Macro franchises in the region. 

Technology

Match-Trade expands partnership with Takeprofit Tech

California-based FX technology provider Match-Trade Technologies has expanded its partnership with fintech software developer Takeprofit Tech.

<