Shieldpay promotes Sophie Condie to newly created role of Chief Operating Officer

Shieldpay has promoted Sophie Condie to Chief Operating Officer after nearly a year of working as Director of Operations.

Prior to joining the digital payments firm, Sophie amassed a wealth of experience across banking and fintech, holding senior roles with Royal Bank of Scotland, Barclays, and, most recently, leading operations at Form3 Financial cloud, delivering end-to-end Payments as a Service.

Sophie Condie will be in charge of transforming Shieldpay’s day-to-day operations, driving efficiencies, and improving performance across the business as it continues to scale and grow.

She will work closely with the wider Shieldpay leadership team and will report directly to chief executive Peter Janes, who believes the addition of Sophie to the Shieldpay C-Suite further develops the company’s focus on delivering the best outcomes for customers as part of its overarching customer-first strategy.

Shieldpay has never had a COO

Sophie Condie, Chief Operating Officer at Shieldpay, commented: “Since joining the team here at Shieldpay, it’s been the most incredible transformational journey, being surrounded by supportive and ambitious colleagues has been integral to the successful implementation of new ways of working to deliver operational efficiencies and excellence. I am looking forward to our continued success in the fintech space, disrupting legacy payment capabilities and securing the world’s most complex, contingent payments.”

Peter Janes, Chief Executive Officer at Shieldpay, said: “This is very much deserved. Since day one, Sophie has made a huge contribution to the scaling of operations within Shieldpay but she has also demonstrated drive and determination to get Shieldpay where we deserve to be. She cares about this company and our team a lot and that contributed enormously to this decision. Shieldpay has never had a COO and I couldn’t be happier that we are promoting Sophie to take on this crucial role alongside myself and the board. Exciting times ahead.”

Shieldpay partnered with Western Union Business Solutions

The firm has recently partnered with Western Union Business Solutions to provide customers with secure online payments and Foreign Exchange (FX) capability when trading internationally or dealing with foreign currencies.

The service aims to address the unpredictable foreign exchange rates that can negatively impact business transactions of all sizes, especially when the transactions are of high value.

Shieldpay protects online payments through verification, secure holding of funds, and any volume or value of payouts dependent on specific criteria before a transaction can complete. The end-to-end process frees up time and resources, protects against payment fraud and ensures compliance with local regulatory payment requirements.