Travelex reports further services recovery

Maria Nikolova

In addition to the UK, Travelex has now recovered its customer facing websites in Europe, North America, Middle East & Turkey, Australia & New Zealand.

Travelex, whose services have been heavily affected by a cyber attack that was first detected on December 31, 2019, continues to gradually restore its operations.

The latest update published on Travelex’s Customer Information Hub, says that in addition to the UK, Travelex has now recovered its customer facing websites in Europe, North America, Middle East & Turkey, Australia & New Zealand. This means that customers can now order travel money cash for store collection or for home delivery.

Travelex also announces that it has restored sales and reloads of Travelex Money Card through its websites in UK, US and France, as well as recovering the Travelex Money App in the UK, US and France.

On January 30, 2020, Travelex said it recovered its customer facing website in the UK. Several days prior to that, Travelex Wire resumed operations.

Travelex has been implementing a phased approach to the global restoration of its systems. Throughout recovery, the company said, its priority is to ensure that its systems are brought back up in a controlled, secure and managed way.

On Tuesday, December 31, 2019, the company detected a malware. Upon discovery, the crisis management team immediately began an investigation and, as a precautionary measure, took all Travelex’s systems offline to prevent the spread of the malware further across our network.

In January, the company confirmed that the software virus affecting its systems is ransomware known as Sodinokibi, also commonly referred to as Revil. Travelex says that whereas there has been some data encryption, there is no evidence that structured personal customer data has been encrypted.

Although Travelex does not yet have a complete picture of all the data that has been encrypted, there is still no evidence to date that any data has been exfiltrated.

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