Consumers can continue to file complaints about MyPlanner Australia with AFCA

Maria Nikolova

Despite the cancellation of its license and liquidation status, MyPlanner Australia is still a member of the Australian Financial Complaints Authority.

Consumers can continue to file complaints about the actions of MyPlanner Australia Pty Ltd (A.C.N 140 520 225) with the Australian Financial Complaints Authority (AFCA), the body has confirmed.

The firm remains a member of AFCA and, hence, its customers can lodge their complaints with the dispute resolution body.

On November 11, 2019, Gavin Morton of Morton’s Solvency Accountants was appointed as liquidator of the firm. It is unclear at this stage what return the liquidator will be able to pay to creditors. If you have a Determination from AFCA against MyPlanner Australia Pty Ltd please contact the Liquidator and provide a copy. Those who have correspondence or information that may assist the liquidator are advised to provide this to the liquidator as soon as possible. The relevant contact is:

  • Mr Gavin Morton
  • Director
  • Morton’s Solvency Accountants
  • PO Box 2012
  • Brisbane 4001
  • +61 7 3832 7131
  • [email protected]

AFCA says it will keep consumers up to date as it becomes aware of new information about MyPlanner Australia Pty Ltd that may affect complaints.

Let’s recall that, in December 2017, ASIC’s surveillance found that some MyPlanner advisers had not undertaken adequate inquiries into clients’ relevant circumstances, had not completed sufficient analysis to determine the suitability of strategies, had not clearly defined the scope of advice, and had used generic reasons to support advice. Further, MyPlanner’s pre-vet and audits did not sufficiently identify these issues.

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