GMO Click clients have to wait until Sat for solution of tech issues with mobile apps

Maria Nikolova

Some clients of the broker have been unable to connect to the “iClickFXneo +” and “FXroid +” apps since May 28, 2018.

GMO Click Securities, a subsidiary of GMO Internet Inc. (TYO:9449), has confirmed that some of its clients have been having trouble connecting to its mobile trading applications. The issue concerns “iClickFXneo +” and “FXroid +” mobile applications and the first problems were reported in the afternoon (local time) on May 28, 2018.

The company said it is aware of the problem but it will be resolved not earlier than June 2, 2018, after the completion of a maintenance procedure.

GMO Click advises all customers experiencing these issues to try to solve it by restarting the app or the OS. The broker apologizes to all affected customers.

GMO Click is known for keeping its customers updated when it comes to tech issues. Let’s note that problems with FXNeo are not that frequent. On January 23, 2018, the broker confirmed that some of its customers could not log in to FXNeo whereas trading on Click365, as well as trading in FX options was affected by what the company called a “system malfunction”. The first problems were reported around 20:15 (local time). The company managed to restore the trading functionalities of Click365 at 21:20 (local time). At 23:00, the operations of FXNeo, the retail Forex trading platform operated by the broker, were also restored.

GMO Coin, the virtual currency trading business of GMO Internet, has not been spared by tech issues either. Earlier in January 2018, clients of GMO Coin had some rough time, as they were unable to connect to the services for about five hours. The company has confirmed that the problems started around 14:00 (local time) on January 4, 2018, with many of the customers not being able to access the platform. GMO Coin did not specify the particular reason for the problems but said that it managed to restore the normal operations around 19:00 (local time) on that same day.

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