GMO Click reports of issues affecting FX, options trading

Maria Nikolova

Trading on platforms including FXNeo and Click365 was disrupted for about 3 hours today.

Clients of online trading services provider GMO Click Securities, a subsidiary of GMO Internet Inc.(TYO:9449), experienced issues affecting a number of services offered by the broker, including FXNeo and Click365.

The company has confirmed that some of its customers could not log in to FXNeo whereas trading on Click365, as well as trading in FX options was affected by what the company called a “system malfunction”. The first problems were reported around 20:15 (local time). The company managed to restore the trading functionalities of Click365 at 21:20 (local time). At 23:00, the operations of FXNeo, the retail Forex trading platform operated by the broker, were also restored.

GMO Click’s services are rarely interrupted by tech issues. The last time similar disruptions occurred was on October 27, 2017, when a tech problem rendered transactions on Click365 impossible. The problem was detected around 6.54 (local time) and the message about the restoration of the service was posted around 7.29 (local time). Problems with margin determination were also reported.

Back then, the company did not specify the cause of the problem either. It was also defined as a “system malfunction”.

Earlier in January 2018, clients of GMO Coin, the virtual currency trading subsidiary of GMO Internet Inc, had some rough time, as they were unable to connect to the services for about five hours. The company has confirmed that the problems started around 14:00 (local time) on January 4, 2018, with many of the customers not being able to access the platform. GMO Coin did not specify the particular reason for the problems but said that it managed to restore the normal operations around 19:00 (local time) on that same day.

GMO Coin reported similar issues in November. On November 13, 2017, its customers experienced problems with exchange rates and connecting to the platform. GMO Coin has dubbed the incident a “system failure” but did not provide any details on the cause for what had happened. The service was restored several hours later.

Read this next

Metaverse Gaming NFT

Dubai Museum taps Binance to jump onto NFT bandwagon

Dubai’s Museum of the Future, the $136 million UAE government-sponsored museum that opened a few weeks ago, is joining forces with Binance NFT to roll out a range of digital products on blockchain.

Digital Assets

Ripple and Lithuanian FINCI partner for XRP-based payments

Ripple is looking to expand its presence in Europe, forming a new partnership with Lithuanian electronic money institution FINCI.

Digital Assets enables Shopify merchants to accept crypto payments has integrated with Canadian e-commerce giant Shopify so global merchants can accept crypto payments and save on processing fees through cash-final settlements.

Institutional FX

FX volume drops 13pct at CLS Group in April 2022

FX settlement specialist CLS Group today reported that the executed volumes of currency trading on its platforms were notably down in April.

Crypto Insider, Opinion

Regulation: The Gold-Standard for Crypto-Assets

When the US supervisory authority SEC allowed an investment product referencing Bitcoin futures to be traded for the first time last October, this was widely perceived as a signal that cryptocurrencies had finally become established as an asset class.

Executive Moves

Solid hires FX industry veteran Darren Barker for multi-bank ECN’s business development

His curriculum vitae includes former roles at Cantor Fitzgerald, Sucden Financial, R.J. O’Brien, Jefferies, Natixis, Unicredit, J.P. Morgan, Raiffeisen, RBS International, UBS, Deutsche Bank, and Citi. 

Inside View

Mihails Safro, xpate CEO: Tips sellers need to know to overcome compliance obstacles

The unprecedented growth of e-commerce changed shopping dramatically last year. Many sellers suddenly faced a rapidly growing number of customers who had to stay home during the lockdown. When some clients adopted Netflix and Spotify as part of a daily routine, others ventured into online business. Robinhood alone saw a whopping 6 million rise in user numbers in 2 months. 

Institutional FX

BMLL delivers Level 3 data to Kepler Cheuvreux for order book analytics and algo performance

The solution covers more than 6.5 years of harmonised historical data from 65 venues and combines it with easy to use APIs and analytics libraries in a secure cloud environment. 

Digital Assets

Crypto Is An Invaluable Tool In The Fight Against Financial Oppression  

Crypto has proven itself to be much more than just a hot investment. Indeed, some say it’s poised to play a critical role in the future of finance