Monex launches AI-based chatbot

Maria Nikolova

The chatbot, developed in partnership with Bedore, is currently available on Monex’s website sections dedicated to tax returns and annual transaction reports.

As artificial intelligence (AI) solutions continue to conquer new areas in finance, the increased deployment of chatbots is barely surprising. Japanese retail FX broker Monex Inc, a part of Monex Group, Inc. (TYO:8698), has also taken steps to enhance its customer-facing operations by introducing an AI-based chatbot. The company explains that the AI-based solution aims to provide faster and more efficient responses to customer queries.

The chatbot is currently available on Monex’s website sections dedicated to tax returns and annual transaction reports – these sections are visited a lot around the end of the year. The broker notes that the fact that a chatbot may work 24/7 and without any holidays is particularly useful at the present moment.

The company encourages customers to give feedback on the answers provided by the chatbot so that the AI engine can learn from the feedback and improve its responses in the future.

The launch of the AI chatbot, developed in partnership with Bedore, is in line with Monex’s “new beginning” announced in October 2017. The company promised back then that it will ride the wave of new technologies.

In December, Monex unveiled a partnership with technology expert HEROZ Inc which is set to result in a new service for Forex traders. The new service, whose launch is scheduled for January 2018, aims to help Forex traders improve their trading strategy. An AI solution, called “HEROZ Kishin” will be at the basis of the analysis of transaction trends and history. Traders will be able to make use of an analysis of strong/weak patterns, trading times, etc.

Let’s also note the recent launch of Monex’s robo-advisory service which enables a customer to determine one’s own investment policy and easily manage his/her assets with a support of professional advice. Unlike discretionary investment, customers can make investment decisions on their own with analyzing the market and the global economy. More than 1,000 patterns of portfolio combinations are available to help customers manage their assets on their own policy.

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