CBA puts the blame for tech outage on data center issue

Maria Nikolova

The problems affecting the operations of NetBank and the CommBank app are said to have stemmed from an issue at one of CBA’s data centers.

Commonwealth Bank of Australia (ASX:CBA) has put the blame for yesterday’s tech outage on problems with one of its data centers.

Pete Steel, Executive General Manager of Digital, Retail Banking Services, has explained:

“We have two data centers that support the app and NetBank. Unfortunately, today, one of them has had an issue and so there’s a lot of demand on one data center.”

Mr Steel has apologized to customers of the bank:

“Yesterday was certainly a tough day and I wanted to apologise to any of our customers who had issues logging on to the CommBank mobile app or to NetBank. Our teams have worked very hard during the night and I am pleased to say we’ve restored all services and we can reassure customers that everything will be working today as they expect.”

In an update issued earlier today, CBA said that services have been fully restored for NetBank and the CommBank app.

Customers of the bank had a rather challenging start of the week, as tech issues plagued online transactions. The issues affect Visa card transactions and payments in NetBank and CommBank app. Clients of the bank complained about being unable to get to their workplaces as they were unable to pay for transportation. The frustration about being unable to pay for a cup of coffee on Monday morning, to pay one’s bills or to conduct business added to the frustration of CBA’s customers.

This morning, some customers continue to report issues with the apps. The customer support recommends deleting and reinstalling the app but that does not seem to work in all cases.

Read this next

Fintech

Imandra launches FIX Wizard: AI assistant for FIX connectivity suite

“LLMs hold tremendous promise, but ultimately cannot be trusted in regulated environments. By combining their strengths with scalable, rigorous automated reasoning, we obtain a kind of magic: conversational interfaces with correct reasoning and domain-specific skills.”

Chainwire

Sui Overflow Hackathon Funding Pool Balloons to $1,000,000 as New Sponsors Join

Alibaba Cloud, AngelHack and dWallet are among the latest supporters for the global event.

Institutional FX

Liquidnet launches SuperBlock Matching for equities trading

“The creation of a protected space to trade the most challenging blocks is a direct response to a request from our Membership and is an extension of our existing block trading offering, to facilitate more complex and nuanced trades.”

Retail FX

Midas raises $45 million to expand brokerage beyond Turkey

Midas has raised $45 million in equity funding to expand and roll out three new products: cryptocurrency trading, mutual funds, and savings accounts.

Institutional FX

Appital launches liquidity creation functionality for buyside

“In today’s fragmented market, the likelihood of having natural market contras at size, in multiple days ADV, which also match price ambitions, is incredibly unlikely. What’s more, matching technology alone is no longer enough.”

Crypto Insider

Shiba Inu Secures $12 Million Investment to Advance its Blockchain Technology and Expand Global Ecosystem

Shiba Inu, an expansive digital assets ecosystem constructed on the Ethereum blockchain, featuring the globally recognized cryptocurrency $SHIB, today proudly announced securing a $12 million investment.

Retail FX

99.81% of NAGA shareholders approve merger with CAPEX.com

“Securing this vote will allow us, after the regulatory approvals for the merger, to execute the new business plan. We are expanding the global reach of NAGA and upgrading the SuperApp to offer a true all-in-one user experience, unique in the world of Fintech.”

Market News

Chinese Insurance Giant Leads Market in Face of US Tech Slump

Chinese insurer China Pacific Insurance has emerged as a standout performer amidst the recent flurry of activity in the Asia Pacific markets, capturing the attention of investors and traders alike.

Retail FX

Public strikes deal to acquire Stocktwits

“After launching bonds, a high-yield cash account, and options trading, Public’s platform has earned the right to be the primary brokerage platform for many investors, and we look forward to offering the full breadth of our platform to Stocktwits customers.”

<