DMM FX joins list of brokerages offering AI-based chatbot

Maria Nikolova

The AI technology behind the new service is based on IBM Watson.

Retail Forex broker DMM FX, part of Japanese Internet services provider DMM.com, has announced the launch of a chat service using artificial intelligence (AI). The technology behind the new service is based on IBM Watson, the company explains.

The AI chat accepts enquiries via PCs and smartphones. The chatbot is capable of learning from the information obtained during the conversations. Thus, it becomes more clever and the quality of the responses is improved. Moreover, the chat is available all the time, without any breaks. Existing customers, as well as those willing to learn more about DMM FX’s services are welcome to use the new service.

Of course, in case the clients are dissatisfied with the chatbot, they can also contact a human representative of the company.

This is not the first time that DMM.com, the parent of DMM FX, ventures into AI services. In March this year, DMM.com announced a partnership with Waseda University in the area of AI research. DMM.com and Waseda Research Institute for Science and Engineering have jointly opened a research lab that will be engaged in the research and development of various AI-based technologies using processes like machine learning, deep learning, and quantum annealing. In particular, the lab will aim to apply the new technologies to real-life areas. The focus will be on recommendations, illegal transaction detection, financial transactions, quality assurance (QA), image recognition, and so on. Work with big data will be crucial.

Other Japanese online trading companies have also started offering AI-based chatbots to their clients. In January this year, for instance, Japanese retail FX broker Monex Inc, a part of Monex Group, Inc. (TYO:8698), took steps to enhance its customer-facing operations by introducing an AI-based chatbot. The solution was initially made available on Monex’s website sections dedicated to tax returns and annual transaction reports.

A more recent example is provided by Rakuten Securities, a subsidiary of Rakuten Inc (TYO:4755). Less than a week ago, the broker announced the launch of AI-based chat dedicated to individual-type defined contribution pension plans (iDeCo). The new service will be available to users of the LINE messaging app. The AI chat will automatically respond to general enquiries about iDeCo.

Read this next

Web3

US arrests Yune Wang for role in 911 S5 botnet scam

A global malware network, linked to the theft of $5.9 billion in Covid relief funds and crypto crimes, has been dismantled, the Department of Justice (DOJ) announced today. The network was also involved in child exploitation, bomb threats, and various cyberattacks.

Digital Assets

US Treasury official clarifies stance on crypto mixing services

The Financial Crimes Enforcement Network (FinCEN) proposed a rule last year to classify convertible crypto mixing as a “class of transactions” with primary money laundering concerns.

Fintech

Robinhood sweetens US crypto offering with trading API

Robinhood has launched a cryptocurrency trading application programming interface (API) for users in the United States. The new API caters to seasoned crypto traders by enabling automated trading strategies, allowing users to react quickly to market movements and trends.

blockdag

After Retik Finance’s 67% Drop, Investors Turn to BlockDAG’s 30,000x ROI Potential to Recover Their Losses

Explore how BlockDAG’s $37M presale is drawing investors while Retik Finance collapses to $0.403.

Digital Assets

Terraform Labs and co-founder Do Kwon reach settlement with SEC

Terraform Labs and its co-founder Do Kwon have reached a “settlement in principle” with the U.S. Securities and Exchange Commission (SEC) regarding a fraud case, according to a court filing on Thursday.

Market News, Tech and Fundamental, Technical Analysis

FTSE 100 Index Technical Analysis Report 30 May, 2024

FTSE 100 Index can be expected to rise further toward the next resistance level 8325.00, which reversed the price earlier this month.

Chainwire

Sui and Atoma Bring the Power of AI to dApp Builders

The integration of Atoma adds new capabilities to Sui’s flourishing developer ecosystem with unique AI-querying capabilities.

Digital Assets

Talos incorporates DeFi with Skolem acquisition

Talos has acquired Skolem to enable clients to incorporate DeFi into their workflows in a move that sets a new standard for the digital asset OEMS and PMS.

<