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Dukascopy beefs up video capabilities of Dukascopy Connect 911 app

Maria Nikolova

Users of the solution can now send video messages to others or send a video response for Dukascopy 911 questions.

Swiss online trading and financial services provider Dukascopy Bank has been gradually enhancing the capabilities of its mobile application Dukascopy Connect 911 since the launch of the service in February this year.

In its essence, this is a mobile questions & answers service thanks to which users are able to receive instant and relevant answers from community experts. The idea is that such answers are more relevant to traders than the answers provided by a search engine.

The latest version of the mobile application for iOS and Android-based devices seeks to enhance the communication aspect of the solution. In particular, users of the solution can now send video messages to others or send a video response for Dukascopy 911 questions. Improvements in stability and camera application are accompanying these video features.

The updates to the Connect 911 app are released after similar enhancements were introduced to the Dukascopy TV app in May this year. Back then, the TV app became more social by enabling its users to share videos.

Dukascopy has voiced its plans to take Connect 911 to the next level by welcoming bots to the 911 platform. As a result, the company expects to see a competition between artificial intelligence solutions and human beings on the platform with regards to providing the most timely, accurate and relevant answers.

This would be a change that aligns with a broader trend of online trading companies and banks using chatbots for client-facing operations. Recently, another Swiss bank – Swissquote, unveiled the launch of its own Chatbot for users of its mobile applications. Another example is provided by US electronic trading major Interactive Brokers that last year launched its IBot. The bot, which harnesses the capabilities of natural language processing, is capable of responding to various queries, ranging from share prices to account details. Recently, Interactive Brokers enhanced the algorithms behind the bot, so that it is now capable of learning a trader’s phrasing style.

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